Warranty Policy

Warranty Policy

At My Store, we stand behind the quality of our custom PC builds and components. Our warranty policy is designed to give you peace of mind with every purchase.

Warranty Coverage

Custom PC Builds

  • 1-Year Warranty on the complete custom PC build (parts & labour).
  • Covers manufacturing defects and hardware failures under normal usage conditions.

Individual Components

  • Individual components (CPU, GPU, RAM, SSD, etc.) are covered by their respective manufacturer's warranty.
  • Warranty periods vary by brand and component type (typically 1–3 years).

What Is Covered

  • Hardware failures due to manufacturing defects.
  • Component malfunctions under normal operating conditions.
  • Dead-on-arrival (DOA) products.

What Is Not Covered

  • Physical damage caused by misuse, dropping, or accidents.
  • Damage due to power surges, improper voltage, or liquid contact.
  • Damage caused by unauthorized modifications, overclocking beyond recommended limits, or third-party repairs.
  • Normal wear and tear (e.g., fan noise over time, cosmetic scratches).
  • Software issues, viruses, or OS-related problems.

How to Claim Warranty

  1. Contact us via our Contact Us page with your Order ID and a description of the issue.
  2. Our technical team will diagnose the problem (remotely or via pickup).
  3. If the issue is covered under warranty, we will repair or replace the defective component/unit at no charge.
  4. Turnaround time for warranty repairs is typically 5–7 business days after receiving the unit.

Warranty Void Conditions

The warranty will be void if:

  • The warranty seal or sticker on the unit is broken or tampered with.
  • The product has been repaired or modified by an unauthorized service center.
  • The product serial number has been altered or removed.

Out-of-Warranty Repairs

If your product is out of warranty or the damage is not covered, we still offer paid repair services. Contact us for a quote.

Contact Us

For warranty claims or questions, please reach out via our Contact Us page. We're here to help!

Last updated: October 2026