Return & Refund Policy

At My Store, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

You may request a return under the following conditions:

• The item was received damaged or defective.
• You received the wrong item.
• The return request is made within 7 days of delivery.

Non-Returnable Items

• Custom-built PCs that have been used and show no manufacturing defect.
• Software, OS licenses, or digital products.
• Items damaged due to misuse, improper handling, or unauthorized modifications.
• Items without original packaging and accessories.

Return Process

1. Contact us at Contact Us within 7 days of receiving your order.
2. Provide your Order ID, description of the issue, and supporting photos/video.
3. Our team will review your request within 2″3 business days.
4. If approved, we will arrange a pickup or provide return shipping instructions.
5. Once the item is received and inspected, we will process your refund or replacement.

Refund Policy

• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.
• For UPI/card payments, refunds may take additional time depending on your bank.

Replacement

If you prefer a replacement over a refund, we will dispatch the replacement unit after the returned item passes our quality check.

Cancellations

• Orders can be cancelled within 24 hours of placement for a full refund.
• Custom PC build orders cannot be cancelled once assembly has begun.

Contact Us

For any return or refund queries, please reach out to us via our Contact Us page. We are happy to help!